Responsible Gambling

Play responsibly

Gambling can be addictive. Keep your play recreational and consider carefully whether continuing is right for you. You are responsible for your decisions and for making sure that gambling is lawful where you live.

You may use our services only if you are 18 or over, or if you have reached the higher legal gambling age in your place of residence.

Choosing self-exclusion

If you decide to stop gambling, contact customer service and choose how long you want the exclusion to last. We will apply self-exclusion for that period. Your account will be reactivated automatically after the chosen period ends.

While self-excluded, you must not create another account. You must also tell us about any other accounts you already hold with us. We will make reasonable efforts to prevent further accounts from being opened, but you remain responsible for not creating one.

What happens to entries and prizes

Self-exclusion affects rewards that have not yet been used. Any contest or sweepstakes entry submitted before the exclusion will be forfeited. The same applies to non-cash prizes or invitations awarded or offered before self-exclusion if they have not already been redeemed or used.

Messages during self-exclusion

We will stop sending marketing campaigns and personal promotional messages until the exclusion period has finished. This is intended to avoid presenting gambling opportunities while you have stepped away to consider your gambling behaviour.

Taking action

If gambling no longer feels recreational, contact customer service and request self-exclusion for the period you choose. Give us details of every account you hold so that we can apply the request properly. Do not attempt to register again while the exclusion remains active.