Privacy Policy

Information we collect

We collect details that you provide when registering and using our services. These can include your full name, contact details, gender, postcode, age and date of birth. Your contact details may include an address, email address and telephone number. For payments, we process card details and records of transactions into and out of your account.

To complete KYC/AML checks, we may request identity evidence, a photograph, proof of funds, utility bills and other supporting documents. We also receive technical information automatically, including your IP address, device type, language and browser type. App use may create records of access times and downloaded files.

How we use your information

We use personal data to register and maintain your account, verify age, prevent fraud, complete financial transactions and answer questions. It also helps us administer play and rewards, meet legal checks, operate and improve our services, understand usage and tailor content to your preferences.

We may send service or account messages and marketing about available offers. You can stop marketing at any time through your account settings.

When information is shared

We may provide relevant data to payment, anti-fraud, risk, compliance and communication providers. We may also share it with partners where you have expressly agreed. If law requires disclosure, we may provide information to the appropriate public or enforcement authority.

How long we keep data

We retain information only for as long as its stated purpose requires. Once an account is closed, we keep data only where necessary to fulfil our legal duties.

Your choices and rights

Subject to local law and its exceptions, you may ask how we process your data, receive a copy, correct it, request deletion, transfer it to another organisation or object to processing. Some requests may be limited where another person’s privacy or a legal retention duty applies.

Policy updates

When we revise this policy, we post the changes and notify you by email or message. An update takes effect when it is posted.